After hours
A caller is ready to request a consultation.
Your team may already be done for the day.
The inquiry can still be captured and routed.
Someone ready to explore a consult shouldn’t have to wait until morning if your desk is closed.
Managed call coverage for med spas
Turn more inquiries into booked consultations.
We build and manage call coverage designed to help answer treatment and consultation inquiries, handle approved common questions, qualify callers, and move them toward the right next step — including when your team is with a client or closed.
Live call desk
Active
Incoming call
Sarah M.
Call answered
0:12
“Thanks for calling. How can I help you today?”
“I’d like to schedule a Botox consultation.”
“Of course. Let me collect a few details and check consultation availability.”
Information captured
- ServiceBotox Consultation
- ClientNew
- PreferredThursday Afternoon
- LocationAustin, TX
Consultation requested
Thursday
3:30 PM
Request logged · Confirmation sent to the team
Incoming call from Sarah M. — Botox consultation.
Med Spas
Consultation interest doesn’t wait for a free moment at the desk.
When someone calls about a treatment consult and reaches voicemail, they may book elsewhere. A managed receptionist can help capture the inquiry, collect the details your team needs, and request the right next step.
- Front desk is often with clients during peak inquiry hours
- After-hours callers still expect a clear path to book a consult
- Common questions (hours, location, what’s included in a consult) can stall without an answer
Coverage
What the receptionist can handle
Configured around your consultation process, approved FAQs, scheduling rules, and front-desk workflow.
- Answer consultation and treatment-inquiry calls when the desk is busy
- Share hours, location, and other approved common answers
- Collect caller details and preferred timing for a consult
- Move qualified callers toward a consultation request when appropriate
- Escalate clinical or medical questions to your care team — no diagnosis or medical advice
What your business receives
After the call, your team gets a clear record — details captured, status noted, and a path ready for follow-through. It feels like hired help, not another dashboard to babysit.
What your team receives after the call
New consultation
Just now
Sarah M.
- ServiceBotox Consultation
- ClientNew
- PreferredThu 3:30 PM
- SourcePhone
- StatusConsultation requested
- ✓ Details captured
- ✓ Consultation requested
- ✓ Confirmation sent
- ✓ Team notified
This is not another tool to manage.
We manage it for you.
You run the business. We keep the receptionist sharp.
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After-hours & overflow coverage
When your team is busy, closed, or already on another call, the receptionist can step in and handle the conversation.
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Helps turn callers into bookings
When appropriate, qualified callers can be moved directly toward the right appointment or next step.
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Managed for You
We monitor the setup, refine call handling, update qualification rules, and adjust the receptionist as your business changes.
How it works
Configured for med spas. We stay involved after launch.
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We review the call path
We look at how calls are answered, missed, routed, and followed up.
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We build around your business
We configure the receptionist around your services, hours, qualification rules, calendar, and workflow.
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We launch and manage it
We connect it to the agreed workflow, monitor performance, and make adjustments as needed.
What happens to your calls when you can't answer?
Tell us how med spa inquiry and consultation calls are handled today — including after hours and overflow — and we'll discuss where 24 Hour Desk may help more callers reach the right next step.
What we’ll review
- When calls are most likely to go unanswered
- What currently happens after a missed call
- How after-hours callers are handled
- Whether missed calls are followed up
- Where a managed receptionist could fit
- Whether the economics appear to make sense for the business
You’ll leave with a clearer picture of how calls are handled today — and whether managed answering may be a fit.
No obligation. No additional software for you to manage. We’ll discuss how calls are handled today and where gaps may exist.
Thanks — we received your request
We’ll be in touch to learn more about your business and how 24 Hour Desk may be able to help.