Managed AI call coverage for dental practices

Make It Easier for New Patients to Book

Your front desk is already handling check-ins, schedules, and patients in the office. When they can’t pick up, our AI receptionist can answer routine questions and book appointments using your practice’s scheduling rules.

  1. 1 Your team answers first.
  2. 2 AI answers when your team can’t.
  3. 3 Your team follows up when needed.

If a question needs your staff’s attention, the AI records the caller’s details and question for your team to call back.

Request a Demo See a Booking Example
Welcoming dental practice reception and waiting area
AI receptionist Active

Example call flow

Incoming call

Jordan L.

New Patient · Cleaning & Exam

Call answered 0:12

“Thanks for calling. How can I help you today?”

“I’m a new patient — I’d like to schedule a cleaning and exam.”

“I’d be happy to help. Let me collect a few details and check availability.”

Information captured
  • VisitNew Patient Cleaning & Exam
  • CallerJordan L.
  • Phone(555) 019-7742
  • BookedFri Mar 15 · 9:00 AM
Appointment confirmed

Friday, March 15

9:00 AM

Example · Confirmed into connected calendar

Incoming call from Jordan L. — new patient cleaning and exam.

Dental

Keep the Next Patient’s Call Moving

A new patient may call while your front desk is checking someone in. An existing patient may need help with an appointment while another line is occupied.

We configure the AI around the calls your practice wants covered, so callers can get routine information and find and book an available appointment.

Your Front Desk Sees What Was Booked

A useful booking gives your staff the details they need to prepare for the visit.

The appointment types, times, and information collected follow the rules agreed with your practice.

Keep Your Practice in Control

  • Appointment types

    Choose which visits the AI may book directly.

  • Patient information

    Specify the administrative information needed to complete a booking.

  • Staff follow-up

    Define which questions should be recorded for your team instead of answered by the AI.

Dental office after hours with soft lighting still on

After hours

A new patient may call after the office is closed — they can still book an available appointment.

Managed for you

We set it up. We keep it current.

Configured for your practice. We stay involved after launch.

Dental front-desk team reviewing the appointment schedule

  1. Setup

    We configure your AI receptionist around your services, approved answers, booking rules, and call coverage needs.

  2. Monitoring

    We review how the AI handles calls and identify where its responses or booking workflow need adjustment.

  3. Updates

    We update the AI’s information and instructions as your hours, services, and scheduling preferences change.

FAQ

Common questions

Can it help with appointment changes?

Where your connected scheduling system supports changes, we can configure that workflow around your rules. We confirm the available actions during setup.

What happens if a caller raises a clinical concern?

The AI records the concern for your practice staff and follows the handling instructions you approve. It does not provide clinical advice.

Who answers our calls?

Your existing staff answer first. When they’re unavailable—or during the after-hours coverage you choose—our AI receptionist answers on your business’s behalf.

Can the AI book appointments?

Yes. The AI can check availability and book appointments through your connected scheduling system, following your booking rules. We confirm compatibility and configure the connection during setup.

Which scheduling systems do you support?

We support booking through Calendly, Cal.com, and GoHighLevel calendars. Google Calendar and Outlook can connect through a supported scheduling platform. Available booking actions depend on your setup, and Calendly requires a paid plan for booking.

We confirm compatibility and any additional integration work before getting started.

Can we keep our existing phone number?

Yes. Customers can continue calling your current business number. We can usually arrange coverage through call forwarding, so your number stays with your existing provider. We review your phone setup and configure when calls reach the AI.

What happens when a caller needs human help?

If the AI cannot resolve a question, it records the caller’s contact details and question for your staff to follow up.

We agree on how your team receives these requests and what callback expectations callers should be given.

What do you need to get started?

We’ll need your business hours, services, approved answers to common questions, booking rules, and callback instructions. For appointment booking, we’ll also need access to a supported scheduling system.

We handle configuration and testing. Your launch date depends on your phone setup and any additional integrations, and we confirm the timeline before going live.

See How AI Could Support Your Front Desk

We’ll walk through a new-patient call, appointment booking, and a question that needs your staff’s attention.

Share a few details so we know how to reach you.

About call handling and coverage only — please do not include patient or clinical details.

No obligation.

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